• Investigate and resolving application related issues reported by editorial and commercial users, ensuring minimal disruption to operations.
• Managing and tracking incidents using ServiceNow, prioritising incidents based on impact and urgency and ensuring timely resolutions.
• Working closely with development teams to report user issues, feature requests and improvements and assist in testing new releases and bug fixes.
• Collaborating with QA teams to conduct testing, validate fixes and ensure that applications meet specified requirements before deployment.
• Creating and maintaining documentation for procedures and troubleshooting guides on Confluence, contributing to improved knowledge sharing with all the teams.
• Reviewing and updating Jira to track any ongoing issues and to track the progress of new features, bug fixes.
• Enhanced system reliability through proactive monitoring production systems and applications using Zabbix, Kibana, Solarwinds, internal monitoring tools.
• Investigate and resolving faults to ensure systems and applications uptime and availability.
• Led training sessions for team members in the New York office, improving overall team technical capabilities and performance

• Liasing with the clients and liaising with internal technical resources to present the best solution to meet their requirements.
• Working closely with development teams to report user issues, feature requests and improvements and assist in testing new releases and bug fixes.
• Collaborating with QA teams to conduct testing, validate fixes and ensure that applications meet specified requirements before deployment.

• Diagnose and resolve technical issues related to hardware, software, and network connectivity. This may involve guiding customers through troubleshooting steps over the phone or via chat.
• Provide guidance on the installation and setup of networking equipment (e.g., modems, routers) and troubleshoot any setup issues.
• Monitor network performance and service availability, proactively identifying and escalating issues to the technical team.
• Work closely with internal teams such as network engineers, Field Technicians and Customer service delivery teams to escalate complex issues and ensure timely resolutions

Coffee Brew Recipe is a web app developed for coffee enthusiasts who want to perfect their brewing techniques. Whether you’re a casual drinker or a passionate barista, this app provides a platform to record your coffee brews and improve consistency in brewing that perfect cup of coffee.

Key Features:

• Brew Recording: Easily log each brew with details such as coffee bean, grind size and any notes on flavor or adjustments made.
• Coffee Brew Ratio: Automatically calculate the ideal Coffee Brew ratio for various brewing methods, ensuring you achieve the perfect cup every time.

Technology Stack:

• Python: The backend of the application is built using a modern webframework FastAPI, leveraging python libraries including pydantic for data validation and jinja2 templating engine.
• Cloud Deployment: Built and deployed to the Digital Ocean Cloud platform
• DNS Security Built using Cloudflare DNS, traffic is proxied through Cloudflare, Cloudflare can automatically stop DDoS attacks from reaching the application and origin server

The Metro Carpark app is a web app enables commuters and travellers to check real time data on the available parking spots, total occupied spots and view historical car parking data of Metro stations in New South Wales, Australia.

The app aims to save time and reduce stress for commuters by knowing exactly where to park before they set out on their journey.

Key Features:

• Real-Time Parking Availability: Instantly view the number of available parking spots at specific Metro stations. See which parking areas are occupied and which are free, allowing for efficient planning before you arrive.
• Historical parking data: Historic carpark data to view visual trends in parking availability and insights into the peak and off peak times during the day.

Technology stack:

• Javascript: The backend of the application is built using a reliable webframework Express.js, leveraging Javascript libraries including Chart.js for visual graph data and Pug templating engine.
• REST API: The Car Park API from Transport Open Data (Transport for NSW), provides real time and historical occupancy of selected Park&Ride car parks.
• Cloud Deployment: Built and deployed to the Digital Ocean Cloud platform
• DNS Security Built using Cloudflare DNS, traffic is proxied through Cloudflare, Cloudflare can automatically stop DDoS attacks from reaching the application and origin server